This setup guide will help new users of RoadLog Office Solo get set up and installed.
Overview of what is covered on this page:
Step 1. Make sure you have all the required parts.
Step 2. Sign up for VDO RoadLog Office.
Step 3. Log into RoadLog Office and set up your company (Video available for Step 3).
Step 4. Install the RoadLog Sync application (Video available for Steps 4-6).
Step 5. Syncronize your Fleet and Driver Keys.
Step 6. Log your company into your RoadLog ELD(s).
Step 7. Use RoadLog to manage driver logs.
Step 1. Make sure you have all the required parts
• Roadlog ELD or ELD plus (3290-10100101 or 3290-20100101)
• Fleet and Driver key (3290-90030200 and 3290-90030100)
• Installation kit (Specific to your vehicle’s diagnostic port)
• Computer with internet connection
Step 2. Sign up for VDO RoadLog Online
Sign up for VDO RoadLog Office. Then return to Step 3 below.
Step 3. Log into RoadLog Office and set up your company
A video of the actions required in this step is available here: (click here if the embedded video does not work)
1. Use the credentials and link you received via email to log into the portal here:
2. The first screen you will see may ask you to select a new password (minimum 8 characters).
3. It is a good idea to become familiar with the contents of the Help guide, which is always found on the lower left of the page.
4. Follow the Setup Wizard to create Drivers and Vehicles
5. Assign your ELDs to your vehicles
a. Navigate to Fleet Administration -> Vehicles
b. Open a vehicle by clicking on the Eye icon
c. Click the empty field next to ELD
d. A box will open with a list of available ELDs. Click the one you intend to install in that vehicle (serial number is on the bottom of the Roadlog device on the white sticker) and press Select.
e. The box will close. To finish, press Save.
Step 4. Install the RoadLog Sync application and Sync your Fleet and Driver Keys
Video showing installation of the RoadLog Sync app, synchronization of the Fleet Key, and initialization of the device with the Fleet Key:
Video showing initial synchronization of the Driver Key, logging a driver into the device with a Driver Key, logging a driver out of the device with a driver key, and synchronizing the driver key:
File Download Tips:
Recommended browsers are Google Chrome and Mozilla Firefox.
Google Chrome browser:
You may be asked to give your computer permission to proceed.
If asked whether you should keep the download, click “Keep”.
Mozilla Firefox browser:
You may have to open the Downloads folder, which is accessed by clicking the downward-pointing arrow in the upper right corner of Firefox.
If asked whether you want to run the program, click Run.
If asked whether you want to allow the program to make changes to your computer, click Yes.
When the installer starts, click “Next >” in order to proceed with installation.
After the software is installed, enter your login credentials and click the Login button to proceed. It is recommended to login using an administrator’s credentials, using the “remember me” option. This will leave the application running, and drivers will be able to sync their own keys by simply inserting their keys.
Step 5. Synchronize your Fleet Key and Driver Key(s)
After logging into the application, you must synchronize your Fleet Key. To do this, simply insert your Fleet Key into any open USB port on your computer. You can remove the key after you receive the “Synchronization Successful” message.
Note: Be sure to insert the correct type of key.
The Fleet Key is used to set up the device, and is silver-colored with blue “VDO” lettering. Some Fleet Keys are clearly labled “Fleet”.
Driver keys are used at login/logout by drivers, and are blue with white “VDO” lettering. Some Driver Keys are clearly labled “Driver”.
Now, Synchronize your Driver Key by inserting it into your computer.
i.If the key is not currently assigned to a driver in your company, a list of drivers will be presented. Select the driver you wish to assign to the key.
ii.Driver keys should be re-synced with the portal as often as possible to ensure that any edits to the drivers logs on the portal will reach the driver. At a minimum, keys should be synced with the portal once per week. To sync an existing driver key with the portal, simply insert the key, then wait until the “Sync completed” message is displayed. This is the only action that will be required on a repeated basis – insert key, wait for completion, remove key.
Step 6. Log your company into your RoadLog ELD(s)
This step assumes hardware installation is complete. For information on hardware installation, click here.
a. Connect the power cable to RoadLog, if it is not already connected.
b. Wait while the system goes through its initial startup sequence. This may take a few minutes.
Note: If this step is slow, ensure that the vehicle is out in the open, where it has a clear view of the sky to easily identify its GPS position. This can be blocked inside of a garage.
c. If the screen is not already on, you may press the small white button under the left side of the screen to wake up the RoadLog device.
d. Insert the Fleet Key. You will be prompted to perform a software update. This update may take 10 minutes or so.
e. Start the vehicle. This ensures that the vehicle’s computer is on and available for calibration with RoadLog.
f. Insert your Fleet Key while the vehicle is ON. Company login will be completed automatically. Then, you will see a screen confirming the vehicle’s odometer. You can correct the value by applying an “offset” by pressing Yes, and entering the vehicles actual odometer reading.
Note: If RoadLog displays a screen that says “This Key cannot be used to login the company”, it may mean that this unit was not successfully assigned to a vehicle prior to the last Fleet Key Synchronization. Check your ELD assignments in the portal then synchronize the key with the computer again, and try again.
Note: If RoadLog displays a screen that says “No Communication Established”, press OK, make sure the vehicle is running, then press “Vehicle Data”, and “Done”. If the vehicle is not running when “Vehicle Data” is pressed, you will need to repeat this step.
Note: If your vehicle is connected with the “Open wire”, you will have to select “Pulse Inputs”. This is not common, and is generally used only for older vehicles which do not have a diagnostic port. If you select this option by accident, your ELD will not detect vehicle motion, and driver’s logs will not be valid. In case this happens, you will need to call tech support for assistance.
Step 7. Use RoadLog to manage driver logs
The Fleet Manager should be familiar with the basic usage of the device:
1. A driver will log into the RoadLog ELD by inserting the Driver Key and following the prompts on the screen, then the RoadLog System is underway! Basic instructions on use of the RoadLog ELD are included with each RoadLog. Drivers should read the VDO RoadLog Quick Start Instructions, version 2.0 or higher.
a. Each driver must be trained to log in and log out whenever the driver enters or leaves the vehicle.
b. When the vehicle moves, the RoadLog automatically records Driving. When the vehicle comes to a stop for several minutes, the driver is automatically placed in On Duty (Not Driving). Other duty statuses (Off Duty, Sleeper Berth, etc) are only achieved by user interaction with the device.
Note: If a driver forgets to log out, that can be edited in the device. Refer to the “VDO RoadLog Quick Start Instructions”,
Note: Any time the vehicle is moved while a driver is logged in, RoadLog will assume that the person who is logged in is the driver, so, this person will be put On Duty. To avoid the potential for someone else to move the vehicle while another driver is logged in, the driver should log out when he exits the vehicle. Any movement over 5mph recorded with no driver logged in will be recorded under the “Unidentified Driver Account” (UDA), and will be proposed for acceptance to any drivers who log into that device afterwards.
c. Drivers must enter in their own shipping document numbers and trailer numbers, in order for those items to be included in their logs. Drivers must be trained to do this.
d. The data from RoadLog appear on the portal shortly after key synchronization.